To make a purchase from an on-line shop requires a little more information from you the purchaser than when you go into a high street shop. For example:

• We need to know your name, so if you are already registered on our website just login.
• We need to know your billing address, this is the address to where the payment method you use is registered.
• We need to know where you would like your purchase to be delivered to so that we can 1) organise shipping and fulfil your order, 2) calculate the shipping cost, and 3) determine the relevant taxes that need to be charged (e.g. VAT).

Here is a step-by-step guide to making a purchase from our on-line eShop.

Task: I wish to purchase batteries

1) Click on the shortcut icon on the home page to straight to the batteries in the eShop (e.g., middle icon "Batteries"). See the graphic below.

2) Select the battery size you wish to order by clicking on the title or picture (e.g., 13A) By doing it this way it will give you the description on the product and in this case guidance on the quantity to purchase).

3) Input the quantity you require. Note that there might be a minimum order required. (e.g., for battery orders the minimum is usually 4 packs). Then click on the adjacent "Add to Cart" button to place in your basket.

4) A notice will be provided at the top of your screen (see graphic) that will advise you of what you have added to your basket. If you are finished shopping then click on the "Checkout" just above this notice. (see (4) on the graphic below).

5) This is Step 1 of the checkout process. If you have already registered with our website just login (5b) using your username and password. If you are new to our website then you will need to create an account, (5a). You will only have to create an account once. Subsequent visits to make purchases on our website just login (5b).

6) Step 2 is the billing details. If you are a returning customer then you can select the address that applies (6a). If none exists then you will need to select (6b) to enter the address details. Subsequent visits to make purchases on our website the address you have just entered will appear in the list (6a) and just select the appropriate one next time. Click "Continue".

7) Step 3 is about the delivery address to which you wish to have your purchase shipped to. If the same as your billing address, then, for example, select the address you just entered in Step 2 from the list (7a). Otherwise, select (7b) and enter the new address. Click "Continue".

8) Step 4 provides you with the delivery options to choose from. Generally An Post Registered post is used as our main delivery method to ensure that both the purchaser and seller can track the order. If you have an special requirements regarding the delivery, (e.g., a mobile phone you wish the courier to contact you on re delivery) please provide the information here (8a). Click "Continue".

9) Step 5 is about choosing the payment option. Currrently there is only one option - PayPal. We do not collect or store any payment details for your security and all payments are handled by PayPal. We may add other options at a later date. If there are any other comments you wish to add to your order please input them here (9a). Click "Continue".

10) Step 6, the final step is to check your order before making payment. If you need to make an amendment then go back to 4) and click on "Shopping Cart" and make the changes and update your basket. As you are already logged in all the information you have put in during the checkout will be retained. Just click down through the Steps as shown above. Once you are happy with the information then click "Continue".

11) You are now brought to the secure PayPal website to make your payment. If you are already an account holder with PayPal (11a) enter your email address and password. If you do not have an account with PayPal then click on (11b) and you will be able to enter your Credit / Debit Card details to make payment.

Once you have completed the transaction on PayPal you will be automatically returned to our website where a message will appear to confirm your transaction. We will contact you by email to update you on your order. Once it has shipped you will also receive an email from us notifying you of the tracking reference number for your order.

In order to access the earpeace™ eShop you will need to Login or register on our website. You will find the Login/Register button to the right of the main menu at the top of any website page. Our eShop is for genuine customers and to protect them we need to put some controls in place. Please see our Privacy Policy.

There are a number of reasons why we cancel an order. The most common reason is because the billing address details provided by the customer do not match the details that the customer's bank has on record for them. Please make sure that that the billing address you provide is the address that the card is registered to. PayPal is our payment partner and they carry out the security checks.
Once an order has been cancelled it cannot be reactivated. Please place a new order making sure all address details are correct.

Once you have entered your payment details in PayPal they will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us. As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 5 days depending on your bank's procedures.

Normal Delivery Schedule

Ireland

We currently use An Post Registered postal service for all deliveries. All orders placed on a working day will be delivered within 2 - 4 working days. Working Days are Monday to Friday and exclude public holidays. Any orders placed over the weekend will be classed as being placed on Monday. If you provided an email address as part of your registration on our website, we will send you an email with the tracking reference so that you can follow the delivery progress.

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control. If you have not received your parcel please contact us immediately so we can investigate.

Great Britain

We currently use An Post Registered postal service for all deliveries. All orders placed on a working day will be delivered within 3 - 5 working days. Working Days are Monday to Friday and exclude public holidays. Any orders placed over the weekend will be classed as being placed on Monday. If you provided an email address as part of your registration on our website, we will send you an email with the tracking reference so that you can follow the delivery progress.

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control. If you have not received your parcel please contact us immediately so we can investigate.

Europe

We currently use An Post Registered postal service for all deliveries. All orders placed on a working day will be delivered within 4 - 7 working days. Working Days are Monday to Friday and exclude public holidays. Any orders placed over the weekend will be classed as being placed on Monday. If you provided an email address as part of your registration on our website, we will send you an email with the tracking reference so that you can follow the delivery progress.

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control. If you have not received your parcel please contact us immediately so we can investigate.

Express Delivery Service

Please contact us regarding express delivery service

We currently use An Post Registered service for all deliveries. We are in discussions with them to see if any savings can be achieved in the rates applied. The rates are available on their website.

We deliver to the following Zones:

Zone 1 - Ireland & Northern Ireland

Depending on size and weight (up to 20kg), shipping charges can range from €5.25 to €19.00 (excl VAT)

Zone 2 - Great Britain

Depending on size and weight (up to 20kg), shipping charges can range from €6.25 to €47.00 (excl VAT)

Zone 3 - Europe

Depending on size and weight (up to 20kg), shipping charges can range from €6.25 to €65.00 (excl VAT)

We currently use An Post Registered postal service for all deliveries. You will need to sign for the delivery of your order.

We currently use An Post Registered postal service for all deliveries. We have introduced An Post Standard postal service for small orders due to the increasing cost of Registered Post. We will continue to reveiw other options and service providers so that we can provide the best value solutions to our customers.

Since we currently use An Post Registered postal service for all deliveries, all orders placed on a working day will be delivered as part of your existing postal service. This will depend on the Zone you reside in and the An Post delivery partner in that Zone. Delivery times are based on the working times of that provider.

Having placed an order with earpeace™ as part of the shipping process you will be provided with the tracking number for your order via the email address you provided as part of the order process.

The most common reason for your order to be returned to earpeace™ is because our delivery carriers attempted to deliver your order and were unable to obtain a signature for proof of delivery. Usually, the delivery service will retain your order for a period of time (e.g., 7 days) and if the customer has not re-arranged receipt of delivery or collection in that period it is returned to earpeace™.

We appreciate your custom and for shopping with earpeace™. For this reason we take the security of delivery of your order seriously. This is why we only use registered post. Yes it costs a little more (and we are working on reducing that cost) but we expect 100% success in the delivery process.

Once earpeace dispatches your order you will be sent a tracking number to the email address you provided so that you can track the progress of your delivery. Since we only use registered post, a signature is required as proof of delivery. Your order will not be delivered without a signature. Is it possible that a neighbour may have signed on your behalf? If so, then please check with them first. If not, then please contact us and we will investigate further.

Once you place an order, the inventory documentation is generated and orders are packaged on that basis. Of course no system is perfect. If you believe that you have received the wrong item(s) then please contact us and we will investigate it further.

From time to time we may need to deliver orders in part due to shortage of stock. In these situations the remainder of your order will be delivered on a different date. Please check your delivery note to see if any of your items will be arriving separately.

You will not be charged any additional postage costs where part deliveries are necessary. If the delivery note says an item should be in your parcel but it is not, please contact us and we will investigate.

Currently, we are unable to deliver to multiple addresses.

Currently, we do not have the facility for you to request a specific delivery date or time when you place your order. This is due to the outsourcing of the delivery service to An Post and their partners.

Your Order Status is supplied earpeace™, and details what is happening with your order between the time you place it and the time it is dispatched from our shop. Once your order is processed and leaves our shop, it is handled by our delivery service. A tracking number will be provided allowing you to keep track of your order when it leaves our shop. When tracking information is available you can view it on the An Post tracking page on their website.

We currently deliver in Ireland (including Northern Ireland), Great Britain, and Europe (mainland)

Please note that delivery dates are estimates only, and are not guaranteed. Due to many factors, delivery dates can also change. We do our best to provide accurate estimates and provide you with resources for tracking your order, such as order detail and tracking links. Orders that are shipped via our delivery carriers will have tracking information. The tracking reference will be sent to you via the email you provided.

Please note the following:

1. If the tracking information indicates the package has been delivered it will state the date and time of delivery and who signed for the parcel. In some instances, your order may be left with your neighbour if no one is home to sign for the parcel. The delivery service may attempt at a neighbour either side of the delivery address or directly opposite at which point a signature and address is recorded.
2. If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
3. If neither of the above provide the appropriate outcome please contact us

Recently (April 2017) our shipping service provider substantially increased the shipping costs of small items. We are very aware of how this can effect the purchase decisions of customers. Shipping costs are real costs to us.

There are a number of items that due to excessive plastic packaging, fall into the parcel category and not the packet category.

The resultant increase in shipping cost is a remarkable 243%.

We offer you the choice of

• removing some of the excessive packaging to save on the shipping cost or
• leaving the excessive packaging and accepting the additional shipping cost as shown

While we package all shipments in padded envelopes the choice and responsibility for the decision is the customers.

Currently we do not have any retail shops so you will need to return it using registered post. Please see FAQ "Do I have to pay to return my on-line order?"

Yes you will be liable for the cost of returning the item and must ensure that it is returned in protective packaging using registered post. You will be refunded for postage.

If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a repair, replacement or refund granted you notify us within seven (7) days of receipt of the order. You can also complete the return form on our eShop. The item must be returned with all packaging materials, manuals and accessories intact, in protective packaging by registered post. You will be refunded for the postage.

If the item becomes defective (within the warranty period)

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, please contact us as soon as possible so that we can inform the manufacturer and avail of their warrranty policy on your behalf. You can also complete the return form on our eShop.

If the item becomes defective (outside the warranty period)

We know that this item is important to you so please contact us. In these situations, we reserve the right to address each on a case by case basis.

If you wish to return an unwanted item, you may do so once you notify us within seven (7) days of receipt of the order. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods by registered post and must ensure that it is returned in protective packaging. Refunds will be applied to the payment facility that was used to purchase the item. Since PayPal is the payment facility this will be used also to facilitate refunds.

You can also complete the return form on our eShop. Please note that due to hygiene reasons certain items cannot be returned. This does not affect your statutory rights.